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  Customer care FAQ's
Account management
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  Collection's FAQ's

Technical support
  Internet support
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  Tech. support FAQ's
 

 

Questions and Answers

Tech Support

1. Where can I find the access phone numbers for all the cities?
2. What should I do if I do not get dial tone?
3. How can I know which is my modem’s speed?
4. Explain which are the reasons for the Account and Password error?
5. Why am I unable to connect using my modem’s maximum speed?
6. What should I do if I get the error 678 “There is no answer”?

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Customer Care
1. When do I have to pay an installation fee?
2. Why prices can be different depending on my service address (zone 1, 2, 3)?
3. When do I have to pay a security deposit, how can it be waive and how could I pay it?
4. Do you provide DSL? Could I sign up with another provider and keep my phone line with Supra?
5. There is no information about business lines currently on the Supra Website; also the bill doesn’t have any TN for that department. How can I find out pricing information, etc for business services?

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Collections
1. Explain the difference between a denial (interruption) and a disconnection?
2. How many days after do I have to pay my bill and avoid Denial of my service once I receive the Cancellation notice?
3. Why I am receiving a Cancellation Notice when I have already made my payment?
4. If I pay less than the full balance, will my service be interrupted?
5. How much do I have to pay to restore my service?

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