Supra Telecom is prepared for the upcoming storms. Are you? Below are several helpful recommendations, tips, and FAQs.

- Hurricane Recommendations

- FAQs

- Quick Trouble Shooting Tips

- Inside Wire Maintenance (IWM) Terms and Conditions

Hurricane Recommendations

Before the Storm:
- Be sure you have a traditional wireline telephone with a corded handset available in case your power goes out. The base of a cordless phone requires commercial electricity and will not work in a power outage.

- Make sure that your home and business are equipped with the proper telephone services to re-route communications in the event of a service interruption. Supra Telecom offers products like Supra Voice Mail, Remote Access Call Forwarding, Call Forwarding Don't Answer and Call Forwarding Busy Line.

- Plan ahead and avoid unexpected charges; protect your line with Supra Telecom Inside Wire Maintenance Plan. Get professional help from a Supra Telecom field technician for telephone wiring and jack problems inside your home

During the Storm:
- Use your phone for necessary calls only, leaving lines open for emergencies.

- During a power outage, your phone may be inoperable if your cordless phone, caller ID unit or other telephone equipment requires external power. Plug a non-electrical telephone directly into a phone jack to verify if you have service.

- During periods of extremely high calling volume, you may experience a slow dial tone or recordings on the line. If you don't hear a dial tone immediately, wait a few seconds or hang up and try your call again later.

After the Storm:
- If you experience a power outage, please note that your phone service will be reestablished after the power comes back, it’s not necessary to report the trouble to Supra Telecom.

- The quickest and easiest way to report a problem with your phone service is to contact Supra on the Web

- You may encounter delays in getting calls through because of high demand for service; be patient and keep trying. It is still a crisis situation -- keep your calls short to allow emergency calls to get through.

FAQs

Do I have to pay for repairs?
If you currently have a Supra Telecom Inside Wire Maintenance Plan (IWM), you will not be charged for repairs to the wiring and jacks inside your premises in accordance with the terms and conditions of the plan.

If you do not subscribe IWM plan, you may be subject to repair charges. To determine whether the problem exists on the outside network, you may test your outside network interface

What is a maintenance plan?
Inside Wire Maintenance is an optional monthly service that provides repair protection for the telephone jacks and wires inside your home.

Does a Supra Telecom field technician fix telephones?
Field Technicians does not repair or replace telephones and/or related equipment.

What happens if I report a problem online?
Online reports are handled just like requests submitted by phone with the same priority. While reporting a trouble online, you may test your line or schedule an appointment if needed.

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Quick Troubleshooting Tips

To get your phones working again for No Dial Tone, Static, Crossed lines, No incoming or outgoing calls…, as quickly as possible, you will need to determine whether the problem is inside your home or in the wiring outside your home.

This determination can be made by testing your Outside Network Interface. To perform this test, you will need a phone set (telephone and cord) that is in good working condition and a screwdriver. Only perform this test when storms have passed and it is safe to go outside.

		Step 1 Open the network interface device. You may have to remove a screw first.
		Step 2 Open the latch inside the box. Unplug the clip of the line that is experiencing trouble .
		Step 3 Connect a telephone that is in good working condition to the jack on the Network Interface Device.
		Step 4 If you have no dial tone at the Network Interface Device this situation Usually indicates an outside line problem.

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